Privacy Policy
This Privacy Policy explains how Khelo Kolkata Sports Store (“we”, “us”, “our”) collects, uses, stores, and protects your information when you visit khelokolkata.xyz, create an account, browse products, or place an order.
1. Information we collect
- Account details: name, username, mobile number, and password you provide during registration.
- Order & support details: product interest, delivery preferences, and messages you share with our support team (including WhatsApp).
- Device & usage data: IP address, browser type, pages visited, and basic analytics needed to run and secure the store.
2. How we use your information
- To create and manage your shopping account.
- To process enquiries, orders, deliveries, returns, and customer support.
- To send order updates, OTP verification, and important service messages.
- To improve store performance, prevent fraud, and keep the platform secure.
3. Sharing of information
We do not sell your personal information. We may share limited data only with trusted partners who help us operate the store (for example delivery partners, payment processors, or SMS/OTP providers), and only as needed to provide the service or comply with law.
4. Data security
We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is 100% secure, so please keep your login credentials confidential.
5. Data retention
We retain account and order-related information for as long as needed to provide services, resolve disputes, prevent abuse, and meet legal or accounting requirements.
6. Your choices
- You may update account details after login where the platform allows.
- You may contact support to request correction of inaccurate information.
- You may ask us about account closure, subject to pending orders or legal retention needs.
7. Children’s privacy
Our store is intended for users who can form a valid contract under applicable Indian law. If you believe a minor has shared personal data with us, contact support and we will take appropriate steps.
8. Contact
For privacy questions, WhatsApp us at +91 62896 84262 or visit the store and use Contact Support.